Privacy Policy

Last Updated: January 15, 2025

Welcome to Zigchains Space. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our futuristic education platform, including our holographic interfaces and related services.

1. Information We Collect

1.1 Personal Information

We collect information that identifies, relates to, or could reasonably be linked with you, including:

• Contact Information: Name, email address, phone number, mailing address
• Account Credentials: Username, password, security questions and answers
• Profile Information: Educational background, learning preferences, profile photo
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Communication Data: Messages sent through our contact forms, support tickets, and email correspondence

1.2 Educational Data

As an educational technology platform, we collect information related to your learning activities:

• Course enrollment and completion data
• Learning progress and assessment results
• Interaction patterns with holographic interfaces
• Time spent on educational content
• Answers to quizzes, assignments, and exercises
• Behavioral analytics related to learning patterns

1.3 Technical Information

We automatically collect certain technical information when you access our platform:

• Device Information: Hardware model, operating system, browser type, device identifiers
• Usage Data: Pages visited, features accessed, click patterns, session duration
• Location Data: IP address, general geographic location
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

1.4 Information from Third Parties

We may receive information about you from third parties, including:

• Educational institutions that provide you access to our platform
• Social media platforms if you connect your accounts
• Analytics providers and advertising partners
• Payment processors regarding transaction status

2. How We Use Your Information

We use the collected information for various purposes:

2.1 Providing and Improving Services

• Delivering our educational platform and holographic learning experiences
• Personalizing content based on your learning patterns and preferences
• Providing customer support and responding to inquiries
• Analyzing usage patterns to improve platform functionality
• Developing new features and educational tools

2.2 Educational Purposes

• Tracking learning progress and competency achievement
• Generating personalized learning pathways using AI algorithms
• Providing feedback on performance and areas for improvement
• Creating adaptive difficulty systems that optimize learning outcomes
• Facilitating collaborative learning experiences

2.3 Communication

• Sending account-related notifications and updates
• Providing information about new courses and features
• Sending promotional materials and newsletters (with your consent)
• Responding to your comments, questions, and requests

2.4 Security and Legal Compliance

• Detecting, preventing, and addressing fraud and security issues
• Enforcing our Terms & Conditions
• Complying with legal obligations and regulatory requirements
• Protecting the rights, property, and safety of Zigchains Space, users, and the public

2.5 Analytics and Research

• Conducting educational research and neuroscience studies
• Analyzing platform effectiveness and learning outcomes
• Creating aggregated, anonymized statistics
• Improving our AI-powered personalization algorithms

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data based on the following legal grounds:

• Consent: You have given explicit consent for specific processing activities
• Contract Performance: Processing is necessary to fulfill our agreement with you
• Legal Obligations: Processing is required to comply with legal requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided these don't override your rights

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

4.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality (e.g., authentication, security)
• Performance Cookies: Help us understand how users interact with our platform
• Functional Cookies: Remember your preferences and settings
• Targeting Cookies: Used for personalized advertising (with your consent)

4.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit platform functionality. Our cookie consent banner allows you to customize your preferences.

4.3 Third-Party Cookies

We use third-party services that may place cookies on your device:

• Google Analytics for usage analysis
• Facebook Pixel for advertising purposes
• Payment processor cookies for transaction processing

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

• Cloud hosting providers (for data storage)
• Payment processors (for transaction handling)
• Email service providers (for communications)
• Analytics providers (for usage analysis)
• Customer support tools

5.2 Educational Institutions

If you access our platform through an educational institution, we may share relevant educational data with that institution, including:

• Enrollment and attendance information
• Assessment results and grades
• Learning progress reports

5.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms & Conditions
• Protect rights, property, or safety of Zigchains Space, users, or others
• Prevent fraud or illegal activities

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership.

5.5 With Your Consent

We may share information with third parties when you explicitly consent to such sharing.

6. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Data transmission uses SSL/TLS encryption; stored data is encrypted at rest
• Access Controls: Strict access limitations based on role and necessity
• Authentication: Multi-factor authentication options for enhanced security
• Regular Audits: Periodic security assessments and penetration testing
• Employee Training: Regular security awareness training for staff
• Incident Response: Documented procedures for handling security breaches

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Active Accounts: Information retained while your account remains active
• Educational Records: Learning data retained as required by educational regulations (typically 5-7 years)
• Legal Obligations: Information retained as required by law
• Backup Systems: Data in backups retained according to our backup schedule (typically 90 days)

After the retention period, we securely delete or anonymize your information. You may request earlier deletion by contacting us.

8. Your Rights and Choices

8.1 Access and Correction

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request a copy of your data in portable format

8.2 Deletion and Restriction

You can request:

• Deletion of your personal information (subject to legal retention requirements)
• Restriction of processing in certain circumstances
• Account closure and data removal

8.3 Objection and Withdrawal

• Object to processing based on legitimate interests
• Withdraw consent for specific processing activities
• Opt-out of marketing communications

8.4 Marketing Preferences

You can unsubscribe from promotional emails using the link in each message or by adjusting your account settings.

8.5 Do Not Track

Our platform currently does not respond to "Do Not Track" browser signals, but you can control tracking through cookie settings.

9. Children's Privacy

Zigchains Space is designed for learners of all ages, including children under 13 (or equivalent minimum age in your jurisdiction).

9.1 COPPA Compliance (US)

For users under 13 in the United States:

• We require verifiable parental consent before collecting personal information
• Parents can review, delete, and refuse further collection of their child's information
• We collect only information necessary for educational purposes

9.2 Educational Institutions

When educational institutions provide access to our platform, they may act in loco parentis and provide consent on behalf of students.

10. International Data Transfers

Zigchains Space operates globally. Your information may be transferred to and processed in countries outside your residence, including France where our company is registered (Registration Number: 97613085).

We ensure appropriate safeguards are in place for international transfers:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for certain countries
• Privacy Shield certification (where applicable)

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to Know: Request disclosure of collected personal information
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of sale of personal information (Note: we do not sell personal information)
• Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at the information provided below.

12. Third-Party Links

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through:

• Email notification to your registered address
• Prominent notice on our platform
• In-platform notifications

Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

15. Dispute Resolution

If you have concerns about our privacy practices, please contact us first. For EU residents, you also have the right to lodge a complaint with your local data protection authority.

16. Accessibility

We are committed to ensuring this Privacy Policy is accessible to all users. If you require this policy in an alternative format, please contact us.

This Privacy Policy is effective as of January 15, 2025, and applies to all users of Zigchains Space platform and services.