Refund Policy

Last Updated: January 15, 2025

Our Commitment: At Zigchains Space, we strive to provide exceptional educational experiences. We understand that circumstances change, and we've designed this refund policy to be fair and transparent. Please read it carefully to understand your rights and options.

1. Overview

This Refund Policy applies to all purchases made on the Zigchains Space platform, including subscriptions, courses, and educational products. This policy should be read in conjunction with our Terms & Conditions and Privacy Policy.

Company Information:

2. Eligibility for Refunds

2.1 General Refund Window

We offer refunds within specified timeframes depending on the product or service purchased:

Product/Service Type Refund Window Conditions
Monthly Subscriptions 7 days from purchase Limited usage (less than 20% of content accessed)
Annual Subscriptions 14 days from purchase Limited usage (less than 10% of content accessed)
Individual Courses 14 days from purchase Less than 25% of course completed
Course Bundles 14 days from purchase None of the courses started
One-Time Products 14 days from purchase Product not downloaded/accessed

2.2 Qualifying Conditions

To be eligible for a refund, the following conditions must be met:

2.3 Non-Refundable Items

The following are generally NOT eligible for refunds:

3. Types of Refunds

3.1 Full Refunds

Full refunds are provided when:

3.2 Partial Refunds

Partial refunds may be offered at our discretion when:

3.3 Credit or Exchange

In certain situations, we may offer account credit or course exchange instead of monetary refunds:

4. Refund Request Process

4.1 How to Request a Refund

Step 1: Gather Information

Step 2: Submit Request

You can request a refund through any of the following methods:

Step 3: Required Information

Your refund request must include:

4.2 Review Process

Once we receive your request:

  1. Acknowledgment: You'll receive confirmation within 24-48 hours
  2. Review: Our team reviews your request (typically 3-5 business days)
  3. Verification: We may request additional information or documentation
  4. Decision: You'll be notified of approval or denial with explanation

4.3 Processing Time

5. Refund Methods

5.1 Original Payment Method

Refunds are typically processed using the original payment method:

5.2 Alternative Methods

If original payment method is unavailable:

Important: Refunds cannot be processed to a different person or account than the original purchaser without proper authorization and verification.

6. Special Circumstances

6.1 Technical Issues

If technical problems prevent access to our services:

6.2 Medical or Personal Emergencies

We understand that unexpected circumstances arise. If you experience medical emergencies, personal crises, or force majeure events:

6.3 Educational Institution Changes

For institutional accounts:

6.4 Content Quality Issues

If educational content significantly differs from description:

7. Subscription-Specific Policies

7.1 Cancellation vs. Refund

Cancellation:

Refund Request:

7.2 Free Trials

7.3 Auto-Renewal

8. Denied Refund Requests

8.1 Common Denial Reasons

8.2 Appeal Process

If your refund request is denied:

  1. You'll receive detailed explanation of denial reasons
  2. You may submit additional information or documentation
  3. Appeals must be submitted within 14 days of denial
  4. Final decisions are made by senior management
  5. Appeal decisions are final

8.3 Alternative Resolutions

When refunds cannot be granted, we may offer:

9. Chargebacks and Disputes

9.1 Contact Us First

Important: Before initiating a chargeback with your bank or credit card company, please contact us to resolve the issue. Chargebacks can result in account suspension and may affect future purchase eligibility.

9.2 Chargeback Consequences

9.3 Dispute Resolution

We prefer to resolve disputes amicably:

10. Regional and Legal Considerations

10.1 European Union (EU) Customers

Under EU Consumer Rights Directive, you have:

10.2 United Kingdom (UK) Customers

Similar rights under Consumer Contracts Regulations:

10.3 United States Customers

10.4 Australian Customers

Under Australian Consumer Law:

10.5 Other Jurisdictions

Local consumer protection laws may provide additional rights. This policy doesn't limit any statutory rights you may have under applicable law.

11. Fraud Prevention

11.1 Refund Abuse

We monitor for refund abuse patterns, including:

11.2 Consequences of Abuse

12. Contact Information for Refund Requests

Zigchains Space Refund Department

Email: [email protected] (Preferred method - fastest response)

Phone: +25378855440
Hours: Monday-Friday, 9:00-17:00 CET

Mailing Address:
Zigchains Space - Refund Department
32 Kutch Intersection
Croninmouth, NSW 2614
France

Online Portal: Log in to your account at zigchains.com and navigate to Account Settings > Billing > Request Refund

Support Team: [email protected] (For technical issues before requesting refund)

Registration Number: 97613085

13. Policy Updates

We may update this Refund Policy periodically to reflect changes in our practices, services, or legal requirements. Updates will be communicated through:

Material changes affecting existing purchases will not apply retroactively unless required by law or beneficial to customers.

14. Questions and Assistance

If you have questions about this Refund Policy or need assistance with a refund request:

We're committed to providing excellent customer service and will work diligently to resolve any concerns you may have.

This Refund Policy is effective as of January 15, 2025, and applies to all purchases made on the Zigchains Space platform. By making a purchase, you acknowledge that you have read, understood, and agree to this Refund Policy.

This policy complements and should be read alongside our Terms & Conditions and Privacy Policy.